MultiChoice Nigeria, promoters of DStv, have promised to cooperate with the Consumer Protection Council (CPC), which recently announced its intention to probe alleged consumer rights violations by the pay-TV company.
MultiChoice was responding to media reports on Monday that a notice of commencement of investigation into a range of alleged customer rights violations had been served on it by the CPC.
In a statement issued on Monday, the pay-TV provider said it recognises the role of the CPC as the body established to ensure the respect of consumer rights, welcomes its intervention and is willing to cooperate fully with the CPC when it begins its investigation.
“We welcome any inquiry into our operations and we assure the CPC of our full cooperation at every step of the inquiry.
“We are in total support of any inquiry that will lead to improvement in our services to our subscribers and we hope that the outcome will deliver improved services to Nigerians.
“As a company that puts a premium on our relationship with subscribers, we will embrace any intervention that will lead to a better customer experience,” said Caroline Oghuma, PR Manager, MultiChoice Nigeria.
MultiChoice, Oghuma added, has always cooperated with government agencies on initiatives that will improve the quality of services to the consumer and will always be sensitive to genuine subscriber complaints.